Frequently asked questions

The Answers

Who Are You?


We are Rich Bit official 012 e-bike reseller. We are working with Rich Bit manufacturer directly and hold our stock in UK. We believe that to give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. Rich Bit UK wants you to have an enjoyable and easy shopping experience from start to finish. To that end, we’ve compiled a FAQ list below which covers all of our most common questions - take a look! If there is something we’ve missed however, please send us an email and we’ll be happy to help.




What is the difference between Rich Bit Top 012 and RT 022?


RT-022 is the updated and latest version and it has a higher accuracy speedometer. RT-022 is with LCD display, while RT 012 is with LED display. All our e-bikes has been updated with latest RT-022 equipment.




I bought my bike on Amazon/Ebay and I am looking for advice regarding and issue


Our only sales channel is this website. Amazon/E-bay accounts are run by other re-sellers of which we have no control of. If you unfortunately experience issues with the bike they have sold or the shipment itself please contact your online retailer.




Does Rich Bit come with a warranty?


The company's products (bicycles and electric bicycles) will be shipped after our professional masters pass the inspection. The biggest feature of this product is maintenance-free, except for battery and motor and controller. Others are basically bicycle universal parts. Our battery motor controller has a particularly long warranty, so customers don’t need to worry. Warranty 1 Frame warranty for 1 years
2 Battery, controller, motor warranty for 1 year (calculated from shipping date) 3 Standpipe, handlebar, seat tube, hub, rim, and middle axle warranty for 6 months
4 brake lever, throttle, sensor, charger warranty for 3 months
5 Light, pedals, crankset, chain, flywheel, brake, etc. are consumables No warranty: 1 Warranty expired
2 Consumables are not warranted after one month
3 User's use, improper maintenance or collision, fall injury, overuse, chemical damage and other abnormal parts caused by riding
4 Commercial rental bike does not guarantee
5 Consumables due to damaged parts are not replaced in time, resulting in damage to related parts, no compensation.
6 Unauthorized disassembly, damage caused by replacement parts, etc.




Which countries do you ship to?


We ship within UK and all Europe. Please contact us and we can provide more details. Rich Bit e-bike will arrive with UK or EU plug depending on where you are based.




What is the range of the battery?


This depends on a number of factors such as how much you cycle, your weight, terrain and the setting you are cycling on. Manufacturer's test results of 55km per charge should be treated as a guide.




How long it takes to charge the battery?


It takes up to 4-6 hours to charge our 1000w Lithium LG battery.




What is the weight of the e-bike?


The total weight of the e-bike together with the battery is 29kg.




What height and weight Rich Bit Fat Tire Ebike is OK with?


Rich Bit 022 comes in 1 standard frame only, suitable for 165-190cm cyclists.





 

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